Refund Policy

1. Customer Cancellations

Orders may only be cancelled if:

• The restaurant has not started preparing the order
• The order remains pending or unconfirmed

Once preparation begins, cancellations may not be possible.

2. Restaurant Cancellations

Restaurants may cancel orders due to:

• Ingredient shortages
• Technical issues
• Operational limitations
• Unexpected closures

Approved payments for cancelled orders may be refunded.

3. Refund Eligibility

Refunds may be considered for:

• Incorrect items
• Missing items
• Damaged or spilled food
• Duplicate payment charges
• Non-delivery of confirmed orders
• Significant food quality concerns

Refund requests should be submitted within a reasonable timeframe after delivery or pickup.

4. Refund Methods

Approved refunds may be:

• Returned to the original payment method
• Issued as platform credit
• Partially refunded depending on circumstances

Refund processing times may vary depending on banking and payment providers.

5. Non-Refundable Situations

Refunds may not be provided where:

• Customers change their minds after preparation begins
• Incorrect delivery information is supplied
• Customers are unavailable during delivery
• Minor variations occur in food appearance or packaging