Delivery & Pickup Policy

1. Delivery Services

Deliveries may be performed by:

• Restaurant-employed drivers
• Independent delivery contractors
• MauriMeals delivery partners

2. Delivery Times

Estimated delivery times are provided for convenience only and may vary due to:

• Traffic conditions
• Weather
• Restaurant preparation times
• Driver availability
• Peak demand periods

MauriMeals does not guarantee exact delivery times.

3. Customer Delivery Responsibilities

Customers must:

• Provide accurate delivery information
• Be available to receive orders
• Respond to calls or messages from drivers when necessary

Failure to do so may result in:

• Order cancellation
• Additional delivery charges
• Non-refundable orders

4. Pickup Orders

For pickup orders:

• Customers are responsible for collecting orders from the selected restaurant
• Customers should verify order contents before leaving
• Pickup times are estimates only

Restaurants may dispose of uncollected orders after a reasonable holding period.

5. Delivery Limitations

Delivery availability depends on:

• Restaurant operating zones
• Driver availability
• Weather and safety conditions

MauriMeals reserves the right to refuse or limit deliveries in certain areas or situations.